BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE.

Privacy

Your privacy and that of each other person whose information you provide to us is important to us. We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.

Additional terms

Additional terms, which form part of these terms and conditions, apply to the access and use of certain services.

It is important that you understand and are comfortable with these terms before using the service and we encourage you to take time to read them. 

Registration

Visitors to this website may be required to register in order to use its facilities.

We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. By registering to use this website you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if they change. All registration information you provide will be kept secure and processed in accordance with our Terms and Conditions.

You warrant that:

• The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects;
• You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Username and passwords

During the registration process you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person

Ownership of materials and licence terms

This website, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to, to us and/or third parties. You are permitted to display the materials on this website on a computer screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from us, provided you do not alter or remove any of the content or any part of the website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.

You agree not to:

• Copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivative works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)

Use this website or any of the materials or software on it, or provided to you through it, for:

• Any unlawful purpose or in contravention of applicable law
• Commercial exploitation without our prior written consent
• Any purpose or in any manner that may give a false or misleading impression of us, our staff or our services

Use, upload or transmit:

• Any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person
• Any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
• Establish a link to this website from any other website, intranet or extranet site without our prior written consent
• Decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
• Do anything that may interfere with or disrupt this website or our service
• Encourage or permit others to do any of the above

In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you. We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions.

Suitability of materials

We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

Website availability

This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

Links from this website

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Monitoring

We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Security

We employ security technology as detailed in our Terms and Conditions; however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

Accuracy of medical information

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact your GP directly.

Disclaimer

We do not warrant or represent that the material on this website is accurate, complete or current or that the website will be free of defects or viruses.

Nothing contained in the pages of this website should be construed as medical, commercial, legal or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in this website or any communications provided to you as a result of your registration.

Use of this website outside England and Wales

We do not make any claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from England and Wales.

If you choose to access the website from outside England and Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

Liability for our mistakes

We will not be liable for any loss or damage (in contract, negligence or otherwise) where:

(a) there is no breach of a legal duty of care owed to you by us;

(b) the loss or damage is not a reasonably foreseeable result of any such breach; or

(c) any loss or damage or increase in loss or damage results from a breach by you of these terms and conditions.

Nothing in these terms and conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. Nothing in these terms and conditions shall affect your statutory rights.

Third party rights

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Waiver

No delay or decision not to enforce rights under these Terms and Conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.

We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting.

If you use the website after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new terms and conditions.

Postage and packaging costs

Normal delivery charges will apply for items in the same basket.

In providing payment details, you confirm that you are authorised to make payment and authorise us to take payment in full for the applicable products, postage and packing charges and any other charges that become due to us under these terms.

Non-availability/suitability of products

If any of the items on your order are not available, or are not suitable for dispensing through this service, we will try to contact using the information in your registration.

Notification of errors

You should check the items dispatched to you carefully and promptly upon receipt. If you believe there may have been an error, you should contact us immediately and should not take or use any of the items.

Warning

You must check all items dispatched to you and should not take any product that appears to have been tampered with or which may have been dispatched in error.

Failure to abide by this warning could seriously damage your health.

Merchandising – purchase of goods

The following terms apply to the purchase of goods and services from us. These are additional to and supplement our general website terms and conditions which also apply. These terms and conditions may be amended at any time and the terms and conditions that apply for each order will be those on the website at the time you place your order.

If you have any questions concerning the service, please contact us. These terms and conditions contain important information about your rights and are legally binding. You should print and keep a copy of them for your records.

Registration

In order to use this service, you are invited to register on this website.

Age restrictions

We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.

Residency

It is your responsibility to check that your order is accurate before submitting it to us.

Placing an order

It is your responsibility to check that your order is accurate before submitting it to us.

Pricing

All prices on this website are in pounds sterling unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error.

Accuracy of product information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

Concluding a binding contract

When we receive an order from you to purchase items from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until you have received an email to confirm that we have dispatched that item to you or you receive the item.

Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

Free pill box

Free pill box when you spend £250 on selected products and/or Free Postage. Image for illustrative purposes only. Contents not included. Pill box worth £9.99. Always read the label. Store out of reach of children and check labels of medicines to store appropriately. We may alter this offer at our discretion and without notice.

Promotional codes

Promotional codes cannot be used in conjunction with any other voucher or discount code. Promotional codes cannot be used on discounted items or clearance items. Promotional codes cannot be used on purchases related too Deals of the Week, Deals of the Month, Buy More Save More products and products featured within BOGSHP, BOGOF, 3 for 2 promotions, or any offer or product which we deem inappropriate for discount.

For 3 for 2, BOGOF (Buy One Get One Free) and BOGSHP (Buy One Get Second Half Price) offers the cheapest item is free or half price depending on the promotion. 

For 3 for 2, BOGOF (Buy One Get One Free) and BOGSHP (Buy One Get Second Half Price) all products must be added to the basket at time of purchase to qualify for discounts. 

Promotional codes cannot be used in conjunction with delivery promotions, i.e., Free Standard Delivery on orders of £250 or over. By choosing to add a discount code on such an order, this then voids the free delivery discount and applies the discount code instead.

It is the customer’s responsibility to decide which discount is most beneficial before applying any discount code. No cash alternatives are available. If you’re using a threshold promotional code that takes off a percentage or amount from your order, you will be charged full price if the total goes below this threshold in the case of a cancelled item or order.

Please note: some promotional codes may only be valid for one redemption per customer.

Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.

The postage and packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.

Royal Mail Special Delivery

• £7.99
• Delivered Next Day if ordered before 2pm Monday to Friday
• Delivered Monday if ordered after 2pm Friday
• Not available in the Channel Islands

Standard Delivery

• Free on orders over £250
• Delivered in 2-4 working days

Tracked 24

• £4.99
• Delivered next business day

Tracked 48

• £3.99
• Delivered 2-4 business day

Deliver by 5.30pm the next working day in the following postcode areas:

• AB30 – 39, 41 – 45, 51 – 56
• HS1, 3 – 9
• IV21 – 28, 40 – 49, 51 – 56
• KA27, 28
• KW1 – 3, 5 – 15
• KW16 Stromness Town only
• PA20 (0&9)
• PA28 – 38, 41 – 49, 76, 77
• PH15, 17 – 26, 31 – 40, 49, 50
• ZE1​

We deliver within two working days by 5.30pm to the following postcodes areas:

• HS2
• PA60 – 75, 78
• ZE2, 3​

We deliver within three working days by 5.30pm to the following postcode areas:

• KW16 – non Town
• KW17
• PH30, 41 – 44​

Payment

In providing payment, you confirm that you are authorised to use the payment method and make payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms.

Secure Customer Authentication (SCA)

A new industry-wide system now applies whenever you make a purchase from online retailers. These changes have been put in place for additional security when you’re shopping.

Non-availability/substitutes

We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but, occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available, we may send a substitute of similar specification and/or discuss a suitable replacement. Details will be sent to the email used during your order.

Notification of errors

You should check the contents of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Damaged/faulty items

You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights and how to exercise these rights are set out in the email we send to you to confirm your order. Please contact support for assistance.

Returns policy

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.

Unfortunately, you cannot return medicines, including prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

Liability

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

Health and safety warning

You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.

Medical products

Not all products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP before using any medical product.

Social media competitions

These terms and conditions apply to contests organised by or on behalf of the Promoter, conducted through various social media platforms or on its website. These terms apply in addition and subject to any specific terms identified on our website or platform for the specific contest. In the event of any conflict, the specific terms on the website or platform shall prevail.

• Participants must be aged 18 or over and a resident in the UK.
• Employees and their immediate families, their agents, or anyone professionally connected with the competition are not entitled to participate.
• Competition is free to enter, and no purchase is necessary to take part.
• Only one entry per person.
• Participants must engage with the post in line with the details in the caption.
• The winner will receive the prize stated in the social media post. Any taxes, expenses or other costs incurred that are incidental to the fulfilment of the prize are the responsibility of the winner.
• The winner will be notified within 72 hours of the closing date for entries. This communication must then be acknowledged by the winner within 24 hours. Failure to do so will mean an alternative winner is selected from all valid entries received.
• The Promoter will randomly select the winner by computer process, within 24 hours after the deadline, from all valid and correct entries received.
• Proof of sending is not proof of receipt and the Promoter does not accept any responsibility for the non-receipt or the late receipt of message due to network failure. No applications from third parties, organised groups or applications automatically generated by computer will be accepted. No incomplete or corrupted entries will be accepted.
• Prizes are non-exchangeable, non-transferable and cannot be exchanged for a cash alternative.
• The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.
• Participants will be deemed to have accepted these rules and to agree to be bound by them upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
• When contacting the winner, the Promoter will ask for your full name and address (if required). The Promoter will not pass on your personal details to any other person or organisation, except when the competition is run in partnership with another company who will be sending out the prize. They will not retain any of the personal data once the prize has been delivered.
• The Promoter’s decision regarding any aspect of the competition is final and binding. No correspondence will be entered into. The Promoter is not responsible for any third-party acts or omissions.
• The Promoter reserves the right to withdraw, cancel, suspend or amend any elements of the competition where it becomes necessary to do so.
• The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the name and region of the winner may be obtained by contacting support via email, within one (1) month after the closing date of the competition. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter in such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
• The competition will be governed by English law and participants to the competition submit to the jurisdiction of the English courts.

Own Brand discount

Discount Codes valid from the first day of the month until the month’s end. Own Brand discount cannot be used in conjunction with any other voucher or discount code. Own Brand discount codes cannot be used on discounted items. Own Brand discount is not available on the following, Deal of the Week, Deal of Month, Gift of the Month, Buy More Save More products, products featured within BOGSHP, BOGOF, 3 for 2 promotions, or any offer or product which we deem inappropriate for discount.Please note: some promotional codes may only be valid for one redemption per customer.

NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS.